Policies

The Guanabana Tree Store ("we" and "us") is the operator of
(https://www.masguanabanaplease.com) ("Website").By placing an order through
this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

 Returns

Return Due To Change Of Mind
The Guanabana Tree Store will happily accept returns due to change of mind as
long as a request to return is received by us within 30 days of receipt of item
and are returned to us in original packaging, unused and in resellable
condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(The Guanabana Tree Store) will refund the value of the goods returned but will
NOT refund the value of any shipping paid.

Warranty Returns

The Guanabana Tree Store will happily honor any valid warranty claims, provided
a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect The Guanabana
Tree Store to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

 
Shipping Orders & Delivery Terms
After your payment is verified and your order is confirmed, it will typically take 10–15 business days for orders to arrive. Expect delays during the holiday season. Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
  • 4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
  • 4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
  • 4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
  • 4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
  • 4.5 P.O. Box Shipping
The Guanabana Tree Store will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.
  • 4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
  • 4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
  • 4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
 
Apparel Care Instructions
We suggest washing the item(s) cold, inside out, and on a gentle cycle with mild detergent and similar colors.
 
Privacy Policy:
The Guanabana Tree is committed to protecting your privacy and utilizing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to The Guanabana Tree website and governs data collection and usage. By using this website, you consent to the data practices described in this statement.
 
Limitation of liability
The Guanabana Tree shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Guanabana Tree has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If you have any questions or concerns, please feel free to contact us

 Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

 Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps

 Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

 Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

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